Microsoft Excel For Mac Just Lost My Work

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PC Excel file to Mac not working. But it does not work on my Mac Book Pro. Both running Office 365. I need it to open on the personal computer, Mac Book, as it is not a work document. The issue is that the hyperlinks do not take me to the worksheets when it's opened on the Mac, it just let's me click the cell and takes me to another cell in.

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Summary

You may have problems when you try to save a Microsoft Excel workbook if one or more of the following conditions are true:

  • You save an Excel workbook to a network drive on which you have restricted permissions.
  • You save an Excel workbook to a location that does not have sufficient drive space.
  • The connection to the Excel workbook is lost.
  • There is a conflict with an antivirus software program.
  • You save an Excel workbook that is shared.
  • The 218-character path limitation is exceeded when you save an Excel workbook.

Workarounds and resolutions

The following sections include workarounds to save your workbooks and troubleshooting steps to help you find the cause of the problem. We recommend that you first try to save changes in any open Excel workbooks before you start troubleshooting.

Workarounds to save Excel workbooks

To work around this problem and try to save your work before you troubleshoot, use the following methods. Depending on the cause of the problem, you may be unable to recover the current file as-is. However, the following methods are typically successful. These methods are listed in order of format retention when you are trying to keep the original file formatting.

Note

The following methods may not save all the latest changes, formatting, and feature sets of the workbook that are specific to the version of Excel that you are using. The following methods are intended to let you obtain a usable, saved version of the file. These methods require you to save the file to your local hard disk by using a unique file name.

Method 1: Save the workbook by using a new file name

  1. On the File menu, select Save As.
  2. Save the Excel workbook by using a unique file name.

Method 2: Move the original worksheets to a new workbook

  1. Add a filler worksheet to your workbook. To do this, press Shift + F11.

    Note

    This sheet is required because there has to be at least one remaining sheet in a workbook after you move all relevant data sheets.

  2. Group all the worksheets (except the filler). To do this, select the first sheet, hold the Shift key, and then select the last sheet.

  3. Right-select the grouped sheets, and then select Move or copy.

  4. In the To Book list, select (New Book).

  5. Select OK.

    Note

    These steps should move the active (grouped) worksheets to a new workbook.

If your workbook contains VBA macros, copy the modules from the old workbook to the new workbook.

Method 3: Save the file as a different Excel file type

  1. On the File menu, select Save As.
  2. In the Save as Type list, select a file format other than the current file format. If you are using Microsoft Excel 2007 or a later version, save the file as .xlsx or .xlsm instead of as .xls.

Troubleshooting

To troubleshoot this problem, follow these steps in the given order.

Step 1: Try to save the workbook to another location

Try saving your notebook to another location, such as a local hard drive, a network drive, or removable drive. If you are successful, the following are possible causes of the problem:

Step 2: Try to save a new workbook to the original location

To save a new Excel file to the original location, follow these steps:

  1. Create an Excel workbook.

  2. On the File menu, select Save As.

  3. In the Save As dialog box, follow these steps:

    1. In the Save in box, select the location in which the original workbook is saved.
    2. In the File name box, type a name for the new file.
    3. Select Save.

If you can save a new workbook to the original location, the following are possible causes of the problem:

If you cannot save a new workbook to the original location, the following is a possible cause of the problem:

If you have sufficient drive space, try Step 3.

Step 3: Try to save the workbook in safe mode

Restart Windows in safe mode, and then try to save the workbook to your local hard disk.

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Notes

  • If you use a network location to save your workbook, try to restart Windows in safe mode with network support, and then try to save.
  • Windows safe mode cannot be used to troubleshoot issues in Microsoft Excel 2010 or later versions.

For more information about how to start Windows in safe mode, see Advanced startup options (including safe mode).

If the workbook saves after you restart Windows in safe mode, try to save the file again. To do this, select Save on the File menu.

If the workbook does not save (or save again) after you restart Windows in safe mode, the following are possible causes:

Causes

Third-party add-in

If the Excel file is not saved when you run Excel in Windows safe mode, the issue may be caused by a third-party add-in or by a file that is in one of the Excel startup locations. By default, these files are loaded when you start Excel.

Sometimes, third-party software vendors install custom add-ins to work with Excel. Some of these add-ins work with existing Excel features by design, and some are intended to enable a seamless transition when you are using a third-party product. Typically, these third-party add-ins do not interfere with normal Excel functionality. However, there are some exceptions. For example, Excel save conflicts have occurred because of an add-in.

To test for and eliminate the possibility that a third-party Excel add-in or file is causing an Excel save issue, start Excel in safe mode. To do this, follow these steps:

  1. Exit Excel.

  2. Select Start, and then point to Programs.

  3. Press Ctrl when you start Excel, and hold it until you receive a message that resembles the following:

    Excel has detected that you are holding down the Ctrl key. Do you want to start Excel in safe mode?

  4. Select Yes.

  5. Try to save a new Excel file, and then resave the same Excel file again.

If the file saves correctly, a custom add-in or a file that is located in an Excel startup location is most likely the cause. You must locate and remove the add-in or the file to eliminate the problem. After you determine the add-in or the file that caused the problem, contact the vendor that designed it. The vendor may have additional information about this issue and an update that does not cause the issue to occur.

For more information about Microsoft Excel safe mode, press F1 in Excel to open the Help menu, type safe modein the Search box, and then select Search to view the topic.

For more information about how to determine the folders that Excel uses during startup and additional options to disable this functionality, select the following article numbers to view the articles in the Microsoft Knowledge Base:

822107 How to use startup folders in Excel

826922 How to prevent files from opening automatically in Excel

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Restricted permissions

When you save an Excel file, you must have the following permissions to the folder in which you are saving the file:

  • Read permission
  • Write permission
  • Modify permission
  • Delete permission

Note

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If you do not have these permissions, the Excel save process cannot be completed.

Insufficient drive space

When you save to any medium, such as a floppy disk drive, a local hard disk, or a network drive, you must make sure that the drive has sufficient free space to enable the file to save. If the destination drive does not have sufficient space, Excel cannot complete the save operation, and you receive the following error message: Disk is Full.

For more information about this error message, select the following article numbers to view the articles in the Microsoft Knowledge Base:

214245 You receive the 'Disk is Full' error message when you save a workbook in Excel

214073 You receive an error message when you try to save a file in Excel

Antivirus software conflict

When antivirus software is installed or is running, you may receive an error message when you try to save an existing workbook. You do not receive an error message if you try to save a new file. You may receive an error message because some antivirus programs quickly scan any new files that appear on a computer. This scan can sometimes disrupt the Excel save process. This interruption may stop Excel from saving the file correctly.

File sharing conflict

If you and a second user work concurrently on a shared workbook, you may receive an error message if you and the second user try to save the file at the same time. You receive an error message because Excel cannot save the file if another instance of Excel is saving the same file.

For more information about this error message, see the following Microsoft Knowledge Base article:

130494 Unlock a file that has been locked for editing

File name length

If you try to save or open an Excel file, and the path of that file (including the file name) is more than 218 characters, you may receive the following error message: Filename is not valid.

For more information, select the following article number to view the article in the Microsoft Knowledge Base: 213983 Error message when you open or save a file in Microsoft Excel: 'Filename is not valid'

Process to save a file

Excel follows these steps when it saves a file:

  1. Excel creates a randomly named temporary file (for example, Cedd4100 without a file name extension) in the destination folder that you specified in the Save As dialog box. The whole workbook is written to the temporary file.
  2. If changes are being saved to an existing file, Excel deletes the original file.
  3. Excel renames the temporary file. Excel gives the temporary file the file name that you specified (such as Book1.xls) in the Save As dialog box.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

814068 Description of the way that Excel saves files

Note

Other processes that occur on your computer may disrupt the Excel save process. These issues may occur if the Excel temporary file is accessed before the Excel save process is completed. For example, the local antivirus software locks the temporary file for scanning before the file can be renamed. Therefore, you must keep track of any new software installations or updates that are performed before you have problems when you try to save workbooks. This information will be helpful if this article does not fix your issue and you have to contact Microsoft Support. For more information, go to the following Microsoft website: http:/support.microsoft.com

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Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Summary

Microsoft Excel For Mac Just Lost My Workout

Existing Office 2016 for Mac customers will be seamlessly upgraded to 64-bit versions of Word, Excel, PowerPoint, Outlook, and OneNote as part of the August product release (version 15.25). This affects customers of all license types: Retail, Office 365 Consumer, Office 365 Commercial, and Volume License installations.

Deployment options for the 64-bit update

AutoUpdate (MAU)

Customers who use Microsoft AutoUpdate (MAU) to keep their Office applications up-to-date will see a 'regular' monthly update notification when their selected channel is upgraded to 64-bit builds. Depending on which version is installed on the local computer, MAU will offer either a delta or full update. The update package size does not change between 32-bit and 64-bit versions. Also, MAU can deliver a delta update when applicable to update a user from 32-bit to 64-bit applications. Therefore, customers won't experience a sharp increase in download activity. For the release to the Production channel, customers will see '(64-bit)' in the update title to make them aware that this is a 64-bit update.

For information about how to use the MAU, see Check for Office for Mac updates automatically.

Manual updates

The August release of Office for Mac is available for manual download. The following file provides a 64-bit package to replace existing 32-bit applications with 64-bit variants during installation:

Download the Microsoft Office 2016 for Mac August update package now.

Virus-scan claim

Microsoft scanned this file for viruses, using the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to it.

Volume License Service Center

Volume License customers typically get their Office 2016 software from the Volume License Service Center (VLSC). These builds are refreshed infrequently and are typically aligned with new language editions. The VLSC will continue to offer 32-bit installers (15.23) until November 2016. However, all updater packages that are released after August will be based on 64-bit builds. Therefore, a VLSC customer who updates either manually or through AutoUpdate will be transitioned to 64-bit builds.

More Information

64-bit only

The Mac operating system has been 64-bit for several years. Unlike for Windows, there's no choice between running a 32-bit or 64-bit version of the Mac operating system. Similarly, we won't offer a choice between 32-bit and 64-bit versions of Office 2016 for Mac. After each 'channel' is transitioned per the rollout schedule, only 64-bit builds will be available.

Effect on third-party applications and add-ins

The transition to 64-bit Office for Mac was announced on the Office developer blog in April 2016. This website is the primary reference for third-party vendors to understand the change and the effect on their products. IT Pros will want to understand which compiled add-ins are deployed to the users whom they manage so that they can assess the effect of the upgrade. The following Microsoft Office website summarizes the issues that affect the more common add-ins that are used together with Office 2016 for Mac:

Tools for inspecting product architecture

To verify the architecture of an Office application (that is, to understand whether you have a 32-bit or 64-bit build), start the application, open the Activity Monitor, and then enable the Kind column.

You can also use the file command in a terminal session to inspect the binary. For this use, type file -N <path of binary>.This method can be used with for any binary file, including third-party add-ins.

The file command returns one of three values.

Return valueMeaning
Mach-O 64-bit executable x86_6464-bit binary
Mach-O executable i38632-bit binary
Mach-O 64-bit executable x86_64FAT binary (compatible with both 32-bit and 64-bit processes)
Mach-O executable i386FAT binary (compatible with both 32-bit and 64-bit processes)

Options for reverting to 32-bit installations

There may be situations in which the customer has to change code that's not 64-bit ready. If customers can't immediately move forward to 64-bit builds, we will make available a one-time 32-bit update for the 15.25 release in addition to the default 64-bit updates. The 32-bit updates will be available only for manual download from the Office CDN.

The latest 32-bit release of Office 2016 for Mac (15.25.160818) can be downloaded from https://go.microsoft.com/fwlink/?LinkId=823192.

Customers who manually install the 32-bit release won't be offered the 64-bit version of 15.25 through MAU. However, MAU will offer the 64-bit version of 15.26 in September 2016. Therefore, customers have a limited time to remain on 32-bit builds.

If a customer has already upgraded to the 64-bit update of Office for Mac 15.25 and wants to revert to the 32-bit version, follow these steps:

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  1. Exit all open Office 2016 applications.
  2. Start Safari, and then browse to https://go.microsoft.com/fwlink/?LinkId=823192 to start the download of the 32-bit installer.
  3. Double-click the downloaded package, and then follow the instructions.

Microsoft Excel For Mac Os

The 64-bit installation has a build date of 160817. The 32-bit version has a build date of 160818.